If there is another app that integrates status in Outlook, you can choose to use Webex App instead, in Webex App, go to your Preferences, select General > Connect to Microsoft Outlook. If Webex App is the only app you have installed that integrates with status in Outlook then the integration is enabled by default. The New Outlook option for Outlook 16 does not support this integration. The interface may look different depending on theĬall-Click or click on a number to start a video call in Webex App. In Outlook, when you hover over a person's name, their contact card opens with Get in Touch with Someone in Webex App from Outlook Here's what the statuses look like in the app and in Outlook:
The status that you see in Outlook comes from Webex App. You won't see any status for people that are not in Webex App. Maintain one app registered to Outlook for status integration and then uninstall or reinstall Skype for Business.Īnywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you'll also see their If you experience this issue, we recommend that you only There is a known issue with Skype for Business deployments when you have more than one app registered to connect to Outlookįor status integration, this can cause Skype for Business to crash. Before you integrate Webex App with Outlook for status, you need to quit and unregister any other instant messaging apps that you use on your computer thatĬonnect to Outlook for status integration. Having more than one app integrated with Outlook canĬause conflicts. You must only maintain one app that integrates with Outlook for status. Choose Yes in the window that opens, then OK, Close, and Save.
If you have a free account and you have administrator rights on your computer, in Webex App, click your profile picture, go to Settings > Outlook > Outlook Settings > Connect to Outlook. Will see statuses in Outlook and be able to call and message your contacts from it. Paid Webex App account-Your administrator needs to enable the Microsoft Outlook integration for you, you don't need to do anything and you Meanwhile, provide us a screenshot of the error message since we can’t see a picture you provided, please try again.The type of Webex App account you have determines how you can integrate it with Microsoft Outlook.įree Webex App account-You'll see the Microsoft Outlook option in your Settings where you can turn it on if you are an administrator on your computer. Save the test result as HTML file and provide us it viaĪnd to narrow down is this issue related to Skype for Business client or your Skype for Business account, please try if you can sign in a different computer. Remote connectivity analyzer to helps you to fix sign-in issue and if the issue still persists after you run RCA, please If the issue still persists after you add the SRV records correctly, please make sure your Skype for Business client is the latest version and try running Here is an reference for you to troubleshooting. * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.Īnd you said the status of EWS is not Deployed, that’s may because your SRV records isn’t add correctly. * Beware of scammers posting fake support numbers here. See: Sign in SFB > Helps > About Skype for Business.Ģ.Please provide us a screenshot of your Skype for Business interface.ģ.Do you communicate with users outside your organization or Skype users?Ĥ.Whether your SFB account is the same account with Outlook? If you need any further help with this problem, we need to confirm following questions to help us understand your concerns more deeply.ġ.Please make sure your Skype for Business client is the latest version and provide a screenshot of detailed version information to us. Īfter you have checked above situations without any questions, then you may open your Skype for Business client and select Options > Personal > under Exchange and Outlook integration, check if the select box before Sync contact info between Skype for Business
Sign in on colleague’s PC and see if there is any difference. Delete sip folder under %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync. Meanwhile you can try following steps to fix your problem:ġ.
Information status is OK and provide us a screenshot of this page. Given the situation, please try pressing and holding Ctrl and right-click the Skype for Business icon then choose Configuration Information and check if EWS
According to your description, the issue occurs after you upgrade your Skype for Business client.